ALT‑15LIVE LIFE AT ALTITUDE
ALT‑15
LIVE LIFE AT ALTITUDE
The two coordinates of a global lifestyle.ALT is the altitude you operate at.15° is the longitude in every time zone you cross.
FOR LUXURY HOTELS, RESORTS, PRIVATE MEMBERS’ CLUBS & HOSPITALITY DEVELOPMENTSFOR LUXURY HOTELS, RESORTS, CLUBS & DEVELOPMENTS

Turning luxury hospitality wellness
into commercial performance.

Luxury hospitality is investing heavily in wellness. But more facilities, treatments, technology and programming do not automatically create differentiation or demand.

ALT‑15° helps owners and leadership teams position, package and commercialise that investment, whether you’re opening, reopening, repositioning or already operating and want a greater return on your wellness investment.

Make your luxury property the one guests choose and return to.

Featured in
BBCFinancial TimesSunday Times TravelMaybourneGQ

The commercial question

When wellness is presented as a collection of amenities,what makes yours different?

Planned or existing, is your wellness investment becoming a differentiated offer the right guests understand, value and choose?

If every luxury hotel can buy cryotherapy, red light, recovery technology, diagnostics, sleep programmes and beautiful spa facilities, owning the equipment becomes less distinctive.

What matters is the guest journey, from before arrival to after departure: who the offer is for, what need it meets and why guests should choose you. Without it, wellness becomes a menu of activities no one knows how to deliver.

A luxury hotel wellness pool

That turns wellness into a commercial question.

  1. Does it give a particular guest a reason to book and return?
  2. Can it become an experience that carries a rate and lifts spend per guest?
  3. Can it improve utilisation of the wellness assets, including off‑peak hours?
  4. Does it give the commercial team a distinctive offer to sell to guests and corporate clients against the comp set?

Room rates alone can no longer carry growth. Since 2019, global revenue per available room has risen 19%, while booking costs per available room have risen 25%.* The hotels winning now are “bundling wellness, unlocking ancillary revenue”.**

*Duetto and HotStats, global aggregated hotel performance analysis, 14 January 2026.**Michael Grove, HotStats, June 2026.
Total revenue per available room, 2024*
No wellness
Baseline
Major wellness
+108%
56%

of total revenue at major wellness hotels was earned outside the room:
the spa, dining, fitness and other guest services.

*RLA Global and HotStats, Wellness Real Estate Report 2025, 2024 performance of over 11,000 hotels worldwide. A comparison between hotel types, not a forecast for an individual hotel.

Who it’s for

Make the important commercial decisions about wellness beforebefore they become expensive ones.

We know how difficult it is to justify a major wellness investment to owners, the board or investors when the facilities look like everyone else’s.

We don’t ask a GM to believe in wellness, but to see a greater return on what they’ve invested, measured in the figures they already report on.

Opening in 6, 12 or 18 months? The time to shape your wellness proposition is now, while it’s still in development.

A luxury hotel hammam
Who we work with
Pre-opening

Shape the commercial wellness proposition early.

  1. 01New openings and pre‑openings
  2. 02Relaunches, reopenings and major refurbishments
  3. 03Properties investing materially in wellness
Post-opening

Strengthen the return from existing wellness assets.

  1. 04Repositioning or new ownership
  2. 05Existing properties whose wellness offer lacks clear direction or differentiation
  3. 06Properties bringing in a new wellness partner

How we work

Commercial Wellness Performance

Senior commercial expertise to help luxury hotels, resorts, private members’ clubs, hotel-club hybrids and hospitality developments make better wellness investment decisions, develop a compelling guest proposition and turn it into revenue.

Our Commercial Wellness Performance engagement runs for 90 days, taking your property through four stages: Audit, Define, Align and Activate. We work alongside senior leadership to develop a commercially compelling wellness proposition, while your team retains operational ownership. We act as an external senior sounding board as the proposition develops and decisions arise.

The 90 days is the engagement length, not a countdown to opening. Pre‑opening properties can start many months ahead, while positioning, pricing and packaging are still being planned, then continue with us month by month through to launch.

A luxury hotel treatment room
What sets ALT‑15° apart

ALT‑15° brings together wellness expertise and commercial strategy, two disciplines that rarely work together closely enough in hospitality.

We don’t run your wellness department or replace a hotel’s spa, clinical or operational specialists. With or without a wellness director, we identify where wellness investment could deliver greater value, then define what to prioritise, who it’s for, and how to position, package, price and sell it.

So wellness becomes one experience guests understand, staff can deliver and the hotel can sell.

The framework

From a collection of amenitiesto one experience the hotel can sell.

Four stages over 90 days, with every department aligned.
01 Audit
What exists?We assess the current or planned wellness offer, guest journey, departmental delivery and communications.
02 Define
What is the one experience?A unified, differentiated wellness proposition, built around what the hotel can genuinely deliver, across the whole guest journey.
03 Align
How does everyone deliver it?A shared guest-experience framework for rooms, spa, F&B, fitness, front office and marketing, with clear handovers.
04 Activate
How does it drive revenue?The commercial opportunities, where to invest, the guest-facing story and an implementation roadmap with measurable priorities.

Why ALT‑15°

Papillon Luck
Papillon Luck
FOUNDER, ALT‑15° | COMMERCIAL WELLNESS STRATEGIST

Built by someone who knows the guest.

From institutional finance to luxury wellness.ALT‑15° sits between the two.

I’ve worked with high‑net‑worth international clients and built wellness businesses, one of which I sold. I’ve also developed luxury brands and product ranges for the hospitality market. That combination shapes how I approach wellness investment: not simply as a guest experience, but as a commercial proposition that needs to attract demand, generate revenue and justify the spend.

My journey
Featured in
Vogue ArabiaHarper's BazaarQuintessentiallyNET-A-PORTERMR PORTERSelfridges
Papillon Luck, founder of ALT-15°
Discover what led to ALT‑15° ↓Close ↑

I spent fourteen years in institutional finance, including investor relations at Peloton Partners, a London hedge fund start-up that grew to $2.6 billion AUM, which I was recruited into from Goldman Sachs by founder Ron Beller. Running global multi-city investor roadshows is where the problem became obvious: colleagues operating at the very top of their profession, losing days to travel and treating it as the cost of doing business.

I saw the problem from the traveller’s perspective before I ever approached it through wellness.

I left finance after helping launch four hedge fund start-ups and took a sabbatical in Australia. Bondi at 5am, full of people training before work, showed me how differently health could sit inside a working life. I came back to London in 2008, trained as a personal trainer and launched Liberté Fitness, teaching outdoor fitness in parks with a team of trainers and running beach wellness retreats, featured by Newby Hands in Harper’s Bazaar. I sold the business, and moved into luxury wellness travel, performance and supplements.

One career inside the world of the international traveller, another working on the other side of the same problem.

ALT‑15° was built at the intersection of the two.

2011–2015
The problem was bigger than the hotel gym
I became one of London's early in-hotel personal trainers at The Cadogan on Sloane Street, now The Cadogan, A Belmond Hotel, with guests booked through the hotel concierge. By 2012 my clients included members of UAE royal families and time-poor executives.

By 2015 I realised training alone was not solving the problem. Travel was affecting sleep, nutrition, energy and performance before clients reached the hotel gym, if they used it at all. I began working across the wider journey for a Global Partner at a top-five executive search firm, considering the traveller’s schedule, sleep, nutrition, training and recovery as one experience. It was an early wellness concierge service.
The Cadogan, LondonPapillon Luck, in-hotel personal training
2016–2017
From the hotel to the airport
In 2016 I developed and released a jet lag app on the Apple App Store, tested with athletes at Loughborough University.
In 2017 I extended that thinking beyond the hotel and into the wider travel journey. At the Travel Tech Lab, part of London & Partners, I won its pitch competition, run with Collinson Group, for a personalised airport health concierge built around the traveller’s journey. The judging panel included a director from Heathrow Airport.
Papillon Luck pitching Fit to Fly at the Travel Tech Lab, 2017
WINNER · TRAVEL TECH LAB PITCH COMPETITION, 2017WINNER · 2017
TRAVEL TECH LAB PITCH COMPETITION
London & Partners with Collinson Group.
2019–2021
Building for the international traveller
The airport concierge concept needed wearables, personalisation and AI that were not yet connected. So I built what could help the traveller now.
I developed JetFuel, a Travel Performance supplement range, with the late Dr Ian Perry, an Aviation Medicine Scientist and medical consultant of more than forty years who held the rare title of Academician of the International Academy of Aviation and Space Medicine, of which there are only two hundred in the world.
To take JetFuel to market, I raised $650,000, including one of the first R&D loans issued by Virgin StartUp.
I created the formulations with UK manufacturers and launched the range in luxury retail including Selfridges, MR PORTER and NET-A-PORTER, securing every listing directly, without distributors. There I met with Global Beauty Director Newby Hands to discuss developing the range, eight years after she had featured my earlier wellness retreats in Harper’s Bazaar.
JetFuel was also bought by five-star hotels and luxury travel and concierge companies for their guests, in hotel suites, VIP guest experiences, airport lounges and private jets. It was included in the GQ Men of the Year gift bag, and featured in Maybourne Group Magazine, the publication of Claridge’s, The Connaught and The Berkeley.
Selling into luxury hospitality meant being in it. I spent those years inside London’s five-star hotels, in conversation with general managers at Corinthia, Maybourne and Shangri-La, and appeared briefly in the BBC’s A Hotel for the Super Rich & Famous, filmed at Corinthia.
JetFuel at Selfridges
JetFuel at NET-A-PORTERJetFuel at MR PORTER
2026
Commercial wellness strategy and Travel Performance
What hotels did not see as their responsibility a decade ago, their guests now expect. As the demands of the international traveller and the luxury wellness market keep evolving, hotels are having to invest across sleep, nutrition, fitness, recovery and technology.
Many are making that investment without a clear commercial case. ALT‑15° works with owners and leadership on the commercial strategy around it: what to lead with, who it is for, and how it is packaged and sold.

“Papillon has a rare ability to see, with remarkable clarity, what others cannot, and the work ethic to turn that vision into reality. Above all, she possesses one of the qualities I value most: integrity.”

ANDREW HARWOOD · FRACTIONAL CFO, VENTURE CAPITAL & CORPORATE FINANCE

“Papillon’s superpower is delivery. It gets done, no ifs, buts or excuses, just done. Her drive coupled with extraordinary focus allows her to perform optimally and consistently.”

SIMON MAY · DIRECTOR, IMPELLER VENTURES
Also from ALT‑15°
Travel Performance

Hotels have the what.
We give them the when.

For established luxury hotels serving international travellers.

Travel Performance connects your rooms, dining, spa and guest experience around each guest’s body clock and journey, designed to increase spend per guest, guest satisfaction and repeat stays.

Explore Travel Performance →

A luxury hotel training studio overlooking the sea

The next step

Make wellness the reason guestschoose your property and return.

The right offer shapes why guests book, how they spend and whether they return.

Every property is different. In 30 minutes, we’ll explore:

  1. Where your wellness investment, existing or planned, could be working harder.
  2. What may be holding back its commercial potential.
  3. Where a clearer strategy could create measurable value.

Designed for owners, developers and senior leaders of luxury hotels, resorts, private members’ clubs, hotel-club hybrids and hospitality developments.

Designed for owners, developers and senior leaders of luxury hotels, resorts, private members’ clubs, hotel-club hybrids and hospitality developments.

ALT‑15
LIVE LIFE AT ALTITUDE

The two coordinates of a global lifestyle.ALT is the altitude you operate at.15° is the longitude in every time zone you cross.

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